Create an Account or Guest Checkout

You can either create an account or proceed using guest checkout. Creating an account provides you with the ability to keep track of current orders, email invoices, add wish lists, and view purchase histories. All billing and shipping information (can be )is saved for future purchases.

Order Confirmation

Once your order has been placed, an order confirmation will be sent to the email address provided at checkout. The order confirmation acts as an invoice and includes your order number and all relevant details. If you do not receive your confirmation email, please check your spam mailbox.

Order Processing Time

Once your order is placed, a processing time of up to 48 hours is required before the order is shipped out.

General Shipping Rules

Findbuytool ships all over the world. For your convenience, we provide a tracking number for all packages. All shipments will be delivered to your door with local delivery services. All products sold on Findbuytool will be shipped to you by air or land transportation directly from our closest warehouses. In order to meet the demands of our global customers, we stock our products in different warehouses in many countries. The shipping options may vary depending on the delivery address.

Importation

If your products shipped out from outside of your country, do not worry, We take care of the importation of your package.

Shipping Rates and Free Shipping

The shipping fee is charged by shipping companies, and we choose the lowest shipping rate and competitive shipping services. All shipping fee is calculated according to both package weight and size. Each package is minimized by our team on both size and weight for the lowest shipping rate and also for environmental protection.

• FindBuyTool shipping: We choose the best shipping partners due to the consideration for safety, shipping time, price, and services.
• Free shipping: For one order over a certain amount, we will pay for your shipping cost as a discount.
• International shipping cooperation: We work with FedEx, UPS, and DHL. You can choose their services, but the cost is on you.

Pricing and Currency

Item prices may vary depending on the country and region the order is being shipped to. For now, we only accept checkout with US dollars.

Payment Method

Findbuytool accepts all major online payments from Paypal, MasterCard, Discover, American Express, and Visa.

Duty and Tax

All duty and tax are included.

Payment Refusal

If your debit or credit card is declined or your payment will not go through, there could be the following reasons:

1. Your card may need a confirmation process. However, if there is no “confirm credit card” link on your card detail page, you can skip this step.
2. If your card is expired or the card you have on file does not have your current billing address, it will be declined. You only need to update your card’s expiration and/or your billing address in your bank account or PayPal account.
3. If you cannot solve the issue with the above steps, you can call your credit card company to identify the problem.
4. If you are still having problems with your card or cannot go through with the payment, try to change your payment method. If you only have one payment method within Paypal, you will need to add another payment method before this step.

If you still cannot solve the problem, please contact us for help.

Personal Information

As an online retailer, data and information security are crucially important to us. The Findbuytool internal security systems are thorough, secure, and rigorous, ensuring that all information shared is protected and explicitly confidential.

For more information on our secure network and data protection processes, visit our Privacy Policy.

Order cancellation

Orders that have already been placed cannot be canceled, so please think twice before ordering. For any reason, if you need to cancel your order before shipping, please contact us as soon as possible.

Customary Restocking fee

15% of the original purchase price may be applied for cancellation, exchange, or return as a restocking fee due to a customer’s error instead of defective products.

Lost goods

We track your order on a daily basis. However, if your order is lost in transit, please contact us (findbuytool@gmail.com) as soon as possible.

Return & Exchange

Should you decide to return an item(s) for any reason, be it for refund, exchange, or warranty, please contact our customer service at www.findbuytool.com or contact us through email. We will take you to step by step through the return process.

Refunding

We will fully/partial refund you to the same account of the payment. All refund process takes less than 15 days.

Product Warranty

All products have 30 days of warranty. For any reason, if you are not satisfied with your purchase, please contact us within 30 days so that we may issue a refund, store credit, or exchange for you.